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Most popular articles
How can I contact you? How do I use the customer query system?
How long does the delivery take?
Why has my order not yet arrived?
How can I return my order?
Knowledge base
Contact
1
How can I contact you? How do I use the customer query system?
Product
8
Will sold out items be made available in future?
Why are some items and quantities readily available while others aren't?
How do I find the correctly-sized costume?
What does 'universal size' actually mean?
How do I fill my balloons with helium?
See all 8 articles
Order
6
How do I place an order at Party365.com?
Is there a minimum order value? What is the surcharge for small order quantities?
Are discounts available for large orders / organisations?
How can I redeem my discount voucher?
How can I cancel my order or amend it afterwards?
See all 6 articles
Payment
6
What payment methods are available and is my payment secure?
Can I pay on account at Party365.com?
Where can I find your company bank details?
How do I get an invoice for my order?
I paid with PayPal and did not receive an order confirmation.
See all 6 articles
Shipping & Delivery
8
Why has my order not yet arrived?
How long does the delivery take?
What are the shipping costs?
Is there also an express delivery option?
Can I have my order delivered to another address or PO Box?
See all 8 articles
Returns
4
How can I return my order?
How and when will I receive my refund?
Will I receive a status update regarding my return?
What happens if the item I ordered is defective or faulty?
Customer Account
3
How do I become a Party365.com customer?
I have forgotten my login details / password
How can I change my name / address details?
Privacy & Security
1
Is my data safe? Which data is stored in the customer account?