Support

Current Information (COVID-19) 6

• Are orders still being shipped?
• Are there any delays in delivery?
• Is it possible to extend the return period due to curfews etc.?
• Are there any delays in processing the returns and refunds?
• Will my parcel be delivered to my front door?

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Contact 1

• How can I contact you? How do I use the customer query system?

Product 8

• How do I find the correctly-sized costume?
• What does 'universal size' actually mean?
• Will sold out items be made available in future?
• Why are some items and quantities readily available while others aren't?
• Which parts are included with my costume?

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Order 6

• How do I place an order at Party365.com?
• Is there a minimum order value? What is the surcharge for small order quantities?
• Are discounts available for large orders / organisations?
• How can I redeem my discount voucher?
• How can I cancel my order or amend it afterwards?

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Payment 6

• What payment methods are available and is my payment secure?
• Can I pay on account at Party365.com?
• Where can I find your company bank details?
• How do I get an invoice for my order?
• I paid with PayPal and did not receive an order confirmation.

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Shipping & Delivery 8

• Why has my order not yet arrived?
• How long does the delivery take?
• What are the shipping costs?
• Is there also an express delivery option?
• Can I have my order delivered to another address or PO Box?

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Returns & Replacements 5

• How can I return my order?
• How and when will I receive my refund?
• Will I receive a status update regarding my return?
• What happens if the item I ordered is defective or faulty?
• How can I exchange an item?

Shop 1

• Do you have a store or warehouse where I can pick up my order personally?

Customer Account 3

• How do I become a Party365.com customer?
• I have forgotten my login details / password
• How can I change my name / address details?

Privacy & Security 1

• Is my data safe? Which data is stored in the customer account?